![2018 Australian Contact Centre Industry Report](https://cxcentral.com.au/wp-content/uploads/2018/03/2018-Australian-Contact-Centre-Industry-Report-update-2019-678x356.jpg)
figures
![2018 Australian Contact Centre Industry Report](https://cxcentral.com.au/wp-content/uploads/2018/03/2018-Australian-Contact-Centre-Industry-Report-update-2019-678x356.jpg)
Call Centre KPIs & Metrics
![Australian businesses falling behind in AI adoption](https://cxcentral.com.au/wp-content/uploads/2018/02/Austrlalian-businesses-falling-behind-in-AI-adoption-678x356.png)
News & Press Releases
Australian businesses falling behind in AI adoption
A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.
![contact centres investment in analytics on the rise](https://cxcentral.com.au/wp-content/uploads/2017/10/contact-centres-investment-in-analytics-on-the-rise-678x356.jpg)
Technology (Advanced)
Australian contact centres investment in analytics and AI is on the rise
New research from Bluewolf has revealed Investment in analytics and AI on the rise in Australian contact centres as they focus on improving the CX to improve customer loyalty and profitability.
![Call Centre agents working from home](https://cxcentral.com.au/wp-content/uploads/2017/07/Call-Centre-agents-working-from-home-678x356.jpg)
CX Executive Tips
![Australian call centres longest wait times](https://cxcentral.com.au/wp-content/uploads/2017/04/Australian-call-centres-longest-wait-times-678x356.jpg)
Community Education
![Contact Centre Week 2017 Key Learnings](https://cxcentral.com.au/wp-content/uploads/2017/03/Contact-Centre-Week-2017-Key-Learnings-678x356.jpg)
Industry Conferences
![Centrelink call centre](https://cxcentral.com.au/wp-content/uploads/2017/03/Centrelink-call-centre-678x356.jpg)
Call Centre KPIs & Metrics
![The Evolution of Australian Government Call Centres](https://cxcentral.com.au/wp-content/uploads/2017/02/The-Evolution-of-Australian-Government-Call-Centres-678x356.jpg)
Community Education
![](https://cxcentral.com.au/wp-content/uploads/2017/01/Contact-Centres-critical-to-customer-experience-over-the-next-decade-593x381.png)
CX Executive Tips
![Searching the internet impacting call centre volumes](https://cxcentral.com.au/wp-content/uploads/2017/01/Searching-the-internet-impacting-call-centre-volumes-678x356.jpg)
CX Executive Tips