Genesys

March 20, 2018
Genesys launch new appfoundry

The new Genesys AppFoundry has launched

The new Genesys AppFoundry has launched providing Genesys customers with an easy way to integrate leading customer experience solutions to solve business problems and better serve their customers’ needs.
March 16, 2018
Advatel launches omni intelligence on Genesys

AdvaTel launches Omni Intelligence on Genesys AppFoundry

Advatel launches Omni Intelligence on the Genesys AppFoundry to provide a unique analytics platform enabling contact centre managers, supervisors and agents to see complete real-time operational data.
March 15, 2018
Livepro launches on Genesys

livepro Launches on Genesys AppFoundry

livepro has announced their Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry enabling easy integration with Genesys PureCloud enabling businesses to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs.
March 8, 2018
Call Journey announce Genesys partnership

Call Journey announce Genesys partnership

Call Journey announce Genesys partnership Australian grown Call Journey and Genesys partner up to transform customer experience with conversation analytics.   9 Feb 2018 A new partnership between Call Journey and Genesys is set to revolutionise […]
February 28, 2017
Genesys acquires Silver Lining Solutions

Genesys acquires Silver Lining Solutions

Genesys acquires Silver Lining Solutions, a UK Based employee performance optimisation software company with offices in the U.K., Asia Pacific and the U.S.
August 8, 2016
Is Genesys about to acquire Avaya?

Is Genesys about to acquire Avaya?

It what would be a big shake up for the global contact centre software market, there are reports of Genesys about to acquire Avaya is what would make the largest global supplier of call centre technology in the world.