The new Genesys AppFoundry has launched providing Genesys customers with an easy way to integrate leading customer experience solutions to solve business problems and better serve their customers’ needs.
livepro has announced their Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry enabling easy integration with Genesys PureCloud enabling businesses to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs.
Call Journey announce Genesys partnership Australian grown Call Journey and Genesys partner up to transform customer experience with conversation analytics. 9 Feb 2018 A new partnership between Call Journey and Genesys is set to revolutionise […]
It what would be a big shake up for the global contact centre software market, there are reports of Genesys about to acquire Avaya is what would make the largest global supplier of call centre technology in the world.