Call Centre agents working from home
CX Executive Tips

More Australian call centre agents working from home than ever before

A new survey released by SMAART recruitment has revealed more Australian call centre agents are working from home than ever before as contact centre technology improves to the point its a replica of working in a traditional call centre with all the comforts of home and no commuting time.

A guide to call centre work from home models
Call Centre Health & Wellbeing

Call Centre Work From Home Guide

Implementing a call centre work from home workforce can provide plenty of benefits but you need to consider these six things before you get started.