A guide to call centre work from home models
Call Centre Health & Wellbeing

Call Centre Work From Home Guide

Implementing a call centre work from home workforce can provide plenty of benefits but you need to consider these six things before you get started.

HOME BASED CALL CENTRE AGENTS ON THE RISE
Executives

Home-based contact centre agents on the rise

A new report published by analyst firm Ovum says home based contact centre agents on the rise but there are some risks associated with the model that companies are grappling to overcome.