International news

Sytel AI Dialer launches for outbound calling
News & Press Releases

Announcing the Sytel AI Dialer

June 16, 2018 Last Updated: November 30, 2019
Justin

Sytel has announced the launch of their new AI Dialer offering the next generation of automatic dialers using artificial intelligence.

NICE cognitive robotic automation platform expands
News & Press Releases

NICE Cognitive Robotic Automation Platform Expands

May 3, 2018 Last Updated: November 15, 2019
Justin

NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfil more customer requests, including complex actions, in real-time.

Genesys AppFoundry has launched in Australia
News & Press Releases

The new Genesys AppFoundry has launched

March 20, 2018 Last Updated: October 13, 2020
Justin

The new Genesys AppFoundry has launched providing Genesys customers with an easy way to integrate with other leading customer experience solutions.

Twilio flex contact centre Australia
News & Press Releases

Twilio Flex contact centre platform

March 15, 2018 Last Updated: March 15, 2020
Justin

Twilio Flex contact centre platform is now available enabling customers to instantly deploy an omnichannel contact centre platform.

Contact centre technology company Aspect files for bankruptcy
News & Press Releases

Aspect files for bankruptcy with creditor plan

March 10, 2016 Last Updated: March 11, 2020
Justin

A major supplier of call centre software in Australia, Aspect files for bankruptcy in the United States that will make some Australian call centres nervous.