Articles with 'job losses'

Qantas sending frequent flyer call centre overseas

Qantas Frequent Flyer call centre is heading overseas

February 6, 2017 Last Updated: March 15, 2020
Justin

In a move sure to upset their customers, the Qantas Frequent Flyer call centre is being sent overseas resulting in local call centre job losses.

Careers Australia Call Centre announces immediate closure

Careers Australia call centre closes suddenly

December 15, 2016 Last Updated: November 30, 2019
Justin

On the back of a horror month for the Australian call centre industry another company has announced the immediate closure of its Aussie contact centres. Careers Australia announced the immediate closure of their 200 seat call centres impacting NSW and QLD workers.

Another Australian call centre closes

November 25, 2016 Last Updated: August 30, 2020
Justin

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.

More Australian call centre jobs heading offshore

November 22, 2016 Last Updated: November 30, 2019
Justin Tippett

More Australian call centre jobs heading offshore with IAG brands such as NRMA, RACV, SGIO and CGU announcing their intent to move call centres overseas to deliver more profit for their shareholders at the expense of local jobs and a lower quality customer experience.

Is Telstra killing off more Australian call centre jobs?

October 20, 2016 Last Updated: January 14, 2019
Justin

Updated 17:25, 20 October 2016 With a number of Outsourcers already heavily impacted by Telstra over the past few years (some terminally) there is news today that Telstra has recently cancelled its contract with Outsourcer Serco effective from 2017 to