CX Leadership Tips The key trait to Transformational Leadership September 8, 2015 Last Updated: November 24, 2019CX Central A new study has revealed there is one critical trait leaders require to be able to deliver transformational leadership in the workplace.
CX Leadership Tips Stop promoting call centre agents August 25, 2015 Last Updated: January 7, 2020CX Central It’s a common call centre career path but there are some compelling reasons why you need to stop promoting call centre agents into Team Leader roles.
CX Leadership Tips How to be a more cost-effective leader April 20, 2015 Last Updated: January 7, 2020Derek Bullard With most organisations heavily focused on cost optimisation, we reveal 3 tips on how to be a more a cost-effective leader in your business.
CX Leadership Tips Poor Leadership Behaviours February 20, 2015 Last Updated: January 4, 2020Jen Roberts No one deliberately sets out to be bad leader, yet these poor leadership behaviours are all to common. Find out what they are and how to correct them.
Call Centre Team Leader Tips 4 Tips to developing effective Team Leaders November 27, 2014 Last Updated: July 15, 2020CX Central They perform one of the hardest jobs in the contact centre so we’ve got 4 tips for developing effective Team Leaders to ensure they are successful.