The one trait you need to be a successful leader

The one key trait you need to be a successful leader

September 8, 2015 Last Updated: December 23, 2018
CX Central 0

A new study has revealed the one key trait you need to be a successful leader and its not a trait typically attributed to strong leaders.

Stop promoting the wrong people!

August 25, 2015 Last Updated: December 23, 2018
CX Central 0

Its something a lot of call centres are guilty of but there is a reason we need to stop promoting the wrong people – its killing your business. Often the best call centre agent is the one getting a promotion into a team leader role, but they are numerous reasons why that could be the worst choice.

How to be a more cost effective leader

April 20, 2015 Last Updated: January 15, 2019
Derek Bullard 0

With most organisations heavily focused on cost optimisation, we reveal 3 tips on how to be a more a cost-effective leader in your business.

Poor Leadership Behaviours

February 20, 2015 Last Updated: December 25, 2018
Jen Roberts 0

No one deliberately sets out to be bad leader, yet these poor leadership behaviours are all to common. Find out what they are and how to correct them.

4 tips for developing effective team leaders in the call centre

4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: February 11, 2019
CX Central 0

They perform one of the hardest jobs in the call centre so we’ve got 4 tips to developing effective Team Leaders in your business to ensure they are ready to lead you teams and balance the needs of the business whilst ensuring the staff remain engaged. No easy task!

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