Articles with 'leadership'

The attribute you need to be a Transformational Leader

The key trait to Transformational Leadership

September 8, 2015 Last Updated: November 24, 2019
Justin

A new study has revealed there is one critical trait leaders require to be able to deliver transformational leadership in the workplace.

Stop promoting call centre agents

August 25, 2015 Last Updated: January 7, 2020
Justin

It’s a common call centre career path but there are some compelling reasons why you need to stop promoting call centre agents into Team Leader roles.

How to be a more cost-effective leader

April 20, 2015 Last Updated: January 7, 2020
Derek Bullard

With most organisations heavily focused on cost optimisation, we reveal 3 tips on how to be a more a cost-effective leader in your business.

Poor Leadership Behaviours

February 20, 2015 Last Updated: January 4, 2020
Jen Roberts

No one deliberately sets out to be bad leader, yet these poor leadership behaviours are all to common. Find out what they are and how to correct them.

4 tips for developing effective team leaders in the call centre

4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020
Justin

They perform one of the hardest jobs in the contact centre so we’ve got 4 tips for developing effective Team Leaders to ensure they are successful.

leadership

The key trait to Transformational Leadership

Stop promoting call centre agents

How to be a more cost-effective leader

Poor Leadership Behaviours

4 Tips to developing effective Team Leaders

What Call Centre Metrics and KPIs should you use?

Understanding Erlang C for call centres