Articles with 'Mindpearl'

December 31, 2024

Kiwi.com selects Mindpearl Fiji as new call centre outsourcer

Kiwi.com selects Mindpearl Fiji for outsourced call centre

November 10, 2016 Last Updated: November 30, 2019
Justin

Online travel agency Kiwi.com selects Mindpearl Fiji to handle several of their call centre services as part of a new call centre outsourcing agreement.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.