Improve the CX

9 Recommendations for implementing NPS

If you are using, or thinking of implementing NPS (Net Promoter Scores) we share 9 recommendations for implementing NPS Into your business to measure (and improve) the customer experience.

The Medibank Customer Service overhaul 2019
Improve the CX

Medibank customer service overhaul

In welcome news for their long-suffering customers, the CEO has announced a Medibank customer service overhaul after years of poor service takes its toll.

How to gain more insight from your NPS Score
Improve the CX

Getting behind the NPS Score

The NPS score is a lot more than just a number and this article will provide you with some tips and sample questions to gain more insight into your CX.