HSBC launches Voice Biometrics into their call centre
News & Press Releases

HSBC launches Voice Biometrics

HSBC has launched Voice Biometrics technology into their call centre to provide a host of benefits to their 15 million customers in the UK.

ATO implements Nuance voice biometrics
News & Press Releases

ATO implements Nuance voice biometrics

The ATO implements Nuance voice biometrics becoming the first organisation to implement a multi-channel voice biometrics solution in Australia enabling customers to use voice biometrics across the online suite of products (instead of just over the phone).

Use of voice biometrics in call centres on the rise
Technology (Advanced)

Using Voice Biometrics in call centres

Voice Biometrics popularity is on the rise delivering an improved customer experience and deliver efficiencies in contact centres. The technology is saving valuable seconds off every call and saving the customer the pain of having to identify themselves on every call. Its truly a win-win!

Australian Tax Office implements Voice Biometrics technology
News & Press Releases

Australian Tax Office implements Voice Biometrics

The Australian Taxation Office is hoping its punt on voice biometrics pays off as it implements the Nuance technology in its call centres as government departments across the globe quickly pick up on the voice biometrics trend saving millions of dollars for taxpayers and improving the customer experience.