Voice biometrics is booming
News & Press Releases

Voice Biometrics is booming

Voice Biometrics technology is booming as companies look to quickly authenticate customers to reduce costs and improve the customer experience. The Australian Taxation Office has lead the charge in Australia using the technology on millions of calls per year.

new phone scam in Australia
In the Community

The facts behind the ‘hello can you hear me’ scam

Australian Police have issued a warning about the “hello, can you hear me scam” that is allegedly using the victim’s voice recording to make illegal purchases. We speak to call centre industry experts to find out if it’s actually possible or if it’s a case of fake news.

How to improve first call resolution
Improve the CX

How to improve First Call Resolution

Its one of the key drivers of customer satisfaction so we share some tips on how to improve first call resolution along with some help on how to measure FCR.

News & Press Releases

HSBC introduces Voice Biometrics

Its not just Australia and New Zealand that are reaping the benefits of Voice Biometrics, HSBC in the UK just announced they are also following suite introducing voice biometrics technology to the 15 million customers in the UK.

ATO implements Nuance voice biometrics
News & Press Releases

ATO implements Nuance voice biometrics

The ATO implements Nuance voice biometrics becoming the first organisation to implement a multi-channel voice biometrics solution in Australia enabling customers to use voice biometrics across the online suite of products (instead of just over the phone).

Use of voice biometrics in call centres on the rise
Technology (Advanced)

Using Voice Biometrics in call centres

Voice Biometrics popularity is on the rise delivering an improved customer experience and deliver efficiencies in contact centres. The technology is saving valuable seconds off every call and saving the customer the pain of having to identify themselves on every call. Its truly a win-win!

News & Press Releases

Australia Tax Office takes a punt on Voice Biometrics

The Australian Taxation Office is hoping its punt on voice biometrics pays off as it implements the Nuance technology in its call centres as government departments across the globe quickly pick up on the voice biometrics trend saving millions of dollars for taxpayers and improving the customer experience.


Can machines build customer loyalty?

Can machines build customer loyalty? With the rise and rise of automated technology the question needs to be asked; can machines build customer loyalty? When discussing customer experience, you may say you can’t replicate the ‘human’ touch. However, latest research has