In the Community

Why do Australian call centre jobs go overseas?

With the huge growth in overseas contact centres we explore why thousands of Australian call centre jobs go offshore at the expense of local jobs and an increase in customer frustration.

OPTUS call centre cuts
News & Press Releases

Optus call centre cuts 200 jobs in Adelaide

In a further blow to the Australian call centre industry, the Optus call centre in Adelaide has announced plans to remove 200 jobs and move them to an offshore call centre.

Origin Energy call centre outsourcing changes
News & Press Releases

Origin Energy call centre outsourcing changes

Origin Energy announce changes to local call centre outsourcing arrangements After an article on ABC, Origin Energy’s external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is due

Telstra Philippines call centre
News & Press Releases

New 3,500 seat Telstra Philippines call centre opens

A new Telstra Philippines call centre has opened with 3,500 seats in Manilla. The move will continue to frustrate Telstra’s customers who are already frustrated with customer service delivered by offshore call centres. And in a double blow, its a sure sign more local call centre jobs will be lost.