Articles with 'stats'

September 3, 2026

August 11, 2017 Last Updated: March 11, 2020
Justin

The Avaya commissioned Customer Experience in Banking 2017 report shows the rising importance of omnichannel solutions for customers.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

How to manage a Team Leader’s time

June 16, 2021 Last Updated: July 28, 2021
4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020
How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Last Updated: October 15, 2021

A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
10 reasons why Managers should be friends with their staff

April 27, 2017 Last Updated: July 15, 2020
How to improve employee retention

September 13, 2016 Last Updated: March 13, 2020