Articles with 'stats'

April 25, 2026

August 11, 2017 Last Updated: March 11, 2020
Justin

The Avaya commissioned Customer Experience in Banking 2017 report shows the rising importance of omnichannel solutions for customers.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Three tips for Employee Empowerment in Call Centres

February 1, 2019 Last Updated: November 17, 2019
A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
How to identify and retain your top workplace performers

January 21, 2015 Last Updated: January 4, 2020