Articles with 'stats'

August 14, 2026

August 11, 2017 Last Updated: March 11, 2020
Justin

The Avaya commissioned Customer Experience in Banking 2017 report shows the rising importance of omnichannel solutions for customers.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

How to manage a Team Leader’s time

June 16, 2021 Last Updated: July 28, 2021
Quick 5 step guide to how to provide feedback to employees

February 22, 2018 Last Updated: July 22, 2021
Getting past gatekeepers when cold calling

August 6, 2020 Last Updated: December 16, 2023

5 Tips to improve staff and customer engagement

December 3, 2014 Last Updated: November 30, 2019
4 Team Building Ideas for Call Centres

August 11, 2018 Last Updated: July 15, 2021
How to improve employee retention

September 13, 2016 Last Updated: March 13, 2020