Executives

The challenge with customer experience strategy

Customer Experience Strategy is easy. Its Operational Execution is the hard part….. Speak with most executives who sit on top of large front-to-back office operational landscapes of say 800FTE + and they will probably be quick to point out that

How to maximise your CX value in the contact centre
Executives

How to Maximise your CX Value

If you are responsible for the contact centre channel learn how these 5 tips will help you maximise your CX Value to the entire organisation.

Executives

ANZ’s CX Transformation

With eight million customers and 47,000 staff making changes was never going to be easy. We look at ANZ’s CX Transformation and how they achieved it.