Articles with 'Tech to improve the CX'

July 27, 2026

Types of Visual Engagement Tools for Customer Service

March 19, 2018 Last Updated: December 6, 2019
Carolina Scrobogna

With humans processing images 60,000 faster than text, contact centres are looking to different types of visual engagement tools to improve the CX. This article reveals the common visual engagement technology that is surprisingly accessible and affordable.

3 Myths about Visual IVRs and why you need one

August 9, 2017 Last Updated: December 16, 2023
Aaron Waters

We explore 3 Visual IVR Myths and how this new call centre technology helps you provide an improved mobile experience for customers.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023
4 Team Building Ideas for Call Centres

August 11, 2018 Last Updated: July 15, 2021
4 Innovative ideas to recognise employees

August 25, 2015 Last Updated: January 5, 2020