Articles with 'Tech to improve the CX'

October 17, 2026

Types of Visual Engagement Tools for Customer Service

March 19, 2018 Last Updated: December 6, 2019
Carolina Scrobogna

With humans processing images 60,000 faster than text, contact centres are looking to different types of visual engagement tools to improve the CX. This article reveals the common visual engagement technology that is surprisingly accessible and affordable.

3 Myths about Visual IVRs and why you need one

August 9, 2017 Last Updated: December 16, 2023
Aaron Waters

We explore 3 Visual IVR Myths and how this new call centre technology helps you provide an improved mobile experience for customers.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Last Updated: October 15, 2021
Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021
Setting KPIs for Call Centre Team Leaders

October 7, 2021 Last Updated: May 25, 2025

Six best practice ideas for motivating call centre agents

April 4, 2018 Last Updated: December 30, 2019
Three tips for Employee Empowerment in Call Centres

February 1, 2019 Last Updated: November 17, 2019
4 Team Building Ideas for Call Centres

August 11, 2018 Last Updated: July 15, 2021