Articles with 'virtual assistant'

Comparing the benefits of chatbots over live chat and email

Comparing the benefits of chatbots over email and live chat

March 22, 2017 Last Updated: August 29, 2021
Kwame Aforo-Addo

We compare the benefits of chatbots over other channels such as email and live chat in delivering efficient CX as well as look at newer AI Chatbots.

5 Reasons why chatbots will replace your company app

March 9, 2017 Last Updated: November 24, 2019
Kwame Aforo-Addo

With app fatigue starting to set in we reveal the top reasons why chatbots will replace your company app a lot sooner than you expect.

Dominos launch virtual assistant to take pizza orders

Pizza Orders with a Virtual Assistant

March 2, 2017 Last Updated: November 15, 2019
Justin Tippett

Domino’s Pizza has launched Dru Assist, a virtual assistant/chatbot that takes your pizza order and has a chat without any human intervention.

Where you should install a chatbot

February 28, 2017 Last Updated: September 29, 2019
Kwame Aforo-Addo

Chatbots have the potential to improve your CX and save you money so this article reveals the 3 key locations you should install a chatbot.

The evolution of virtual assistants now using Supervised AI Learning

Virtual Assistant upgraded with supervised AI technology

February 15, 2017 Last Updated: December 16, 2023
Justin

Supervised AI technology is transforming the customer experience delivered via virtual assistants using the power of machine learning.

3 Key Benefits of Chatbots in CX

February 13, 2017 Last Updated: July 16, 2020
Kwame Aforo-Addo

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

How the Australian Tax Office is using a virtual assistant to improve self-service

December 9, 2016 Last Updated: November 18, 2019
Justin

The ATO has released some data revealing how their use of a virtual assistant to improve self-service has reduced the load on the call centre channel.

IP Australia introduces virtual assistant

August 9, 2016 Last Updated: March 11, 2020
Justin

IP Australia introduces virtual assistant ‘Alex’ supplied by Nuance to provide an intelligent, 24-hour self-service customer experience.

How Facebook Messenger is impacted call centres

How Facebook Messenger and chatbots are changing customer service

April 15, 2016 Last Updated: November 17, 2019
Justin Tippett

We explore how Facebook Messenger and chatbots are impacting call centres with more automation reducing the needs for a live call centre agent. With Facebook now launching their Chatbot service expect this to escalate rapidly.

virtual assistant