7 things only a real call centre agent will understand

Another 7 things only call centre agents will understand

Only a Real Call Centre Agent will understand these GIFS

It’s a special and unique experience working as a call centre agent.

And whilst every workplace is different, there are some things that seem to transcend all call centres irrespective of geography or industry.

Now if you’re someone who just answers the phone every now and then whether it’s in an office or perhaps a retail environment you’re not a real call centre agent!

To qualify as ‘real’ we are referring to someone who is stuck on the phone with a headset practically glued to their head for an entire shift.

But not just one shift.

Shift after shift after shift!

So if you’ve spent any time whatsoever working in a call centre I’m sure you will be able to relate to most of (if not all!) of these.

And if you’ve got any others, let us know!

Another 7 things only a real call centre agent will understand

1. The sudden inability to string two words together when a Team Leader decides to do some side-by-side coaching and starts listening to your calls.

2. That “here we go again” feeling when a customer demands to speak to a manager and threatens to take their case to the Ombudsman, A Current Affair, the Media and post about it all over Social Media…

3. The frustrating ping pong of a customer between your own internal departments. ‘Sorry, we only deal with X here, you need to call Y.’ When it was Y that put me through to X in the first place! (and what a shot below!)