CX Central Articles - Page 52 of 71 - Expert tips, insight, ideas and data!

Safe steps call centre

May 2, 2016 Last Updated: January 15, 2020
Justin

We continue to highlight call centres that truly make a difference in our community. In this article we take a look at the Safe Steps call centre.

Why do Australian call centre jobs go overseas?

April 29, 2016 Last Updated: August 18, 2020
Justin

With the huge growth in overseas contact centres we explore why thousands of Australian call centre jobs go offshore at the expense of local jobs and an increase in customer frustration.

The top 4 challenges for contact centres in the digital age

April 28, 2016 Last Updated: November 18, 2019
Brad Shaw

How to navigate the challenges for contact centres in an increasingly digital world As with every area of modern life, technology is having an enormous impact on customer service. The foundation of great customer service hasn’t changed. We still need

Celebrities who have worked in a call centre

April 27, 2016 Last Updated: March 10, 2020
Justin

You’d be surprised at the number of celebrities who worked in a call centre. Channel Seven’s Sunrise weatherman Sam Mac reveals how he got his big break.

iSelect unveils With New Customer Contact Centre

April 21, 2016 Last Updated: November 17, 2019
Justin

Inside iSelect’s new contact centre Some good news for the local Melbourne contact centre industry with the market leader in online comparison services, iSelect Ltd, announcing the opening this week of its second Melbourne customer contact centre at 246 East

Top 8 myths about working in a call centre

April 20, 2016 Last Updated: July 12, 2020
Justin Tippett

We explore some of the myths about working in a call centre and separate fact from fiction about why it’s actually a pretty good place to work!

Australian Government launch new ILLEGAL CITIZENS HOTLINE 2019

Call centre hotline to report illegal citizens

April 20, 2016 Last Updated: June 18, 2021
Justin

There is a new call centre hotline to report illegal citizens that has opened and it’s playing an active role in keeping Australian borders safe.

How to manage poor performers in your call centre

April 19, 2016 Last Updated: August 18, 2021
Justin Tippett

Having to manage poor performers in the workplace can be challenging but these 7 tips will help make it a little easier to firstly minimise the possibility and secondly, help you when the situation does arise.

Call centre process failure contributes to horses deaths

April 19, 2016 Last Updated: November 17, 2019
Justin

How a call centre contributed to the death of horses The importance of systems and communication between call centres and the rest of the business has been sadly demonstrated in a shocking case of horse cruelty in Melbourne last week.