Articles

10 Signs you've been working in a call centre too long
Have a Laugh :)

10 Signs you’ve been working in a call centre too long

May 18, 2016 Last Updated: October 29, 2021
Justin

There is a lot to love about working in a call centre (seriously!) but here are 10 signs you’ve been working in a call centre too long. And if you can relate to at least 5 of them maybe its time to seek urgent professional help!

4 Call centre games to boost performance
How to Improve Performance

4 Call centre games to boost performance

May 9, 2016 Last Updated: February 1, 2021
Justin

We’ve got 4 call Centre games to boost performance and engagement in your contact centre that are easy to set up and don’t cost a fortune. Great to use in inbound, outbound sales and service.

News & Press Releases

New Terrorist Hotline

May 5, 2016 Last Updated: December 25, 2019
Justin

Australian Government to launch new Terrorist Hotline Whilst the $1B promised to fix the Centrelink call centres didn’t materialise, author David Wroe from the Sydney Morning Herald has reported that $4 million dollars has been allocated in the 2016 Federal

News & Press Releases

Do Not Call Register Penalty handed out

May 4, 2016 Last Updated: January 13, 2019
Justin

The Australian Communications and Media Authority (ACMA) continues a crackdown on companies breaching the Do Not Call Register Act, with a financial services company – Premium Financial Services – hit with a $34,000 infringement notice after telemarketing calls were made