CX Central Articles - Page 69 of 71 - Expert tips, insight, ideas and data!

6 Step guide to handling customer complaints

October 25, 2014 Last Updated: October 16, 2021
Justin

A 6 Step guide to handling customer complaints will have your customer service team turn dissatisfied customers into advocates for your business.

Tips on how to deliver great customer service

7 Tips for delivering a great customer experience

October 22, 2014 Last Updated: March 20, 2020
Justin

Follow these tips for delivering a great customer experience for your business and you’ll have satisfied, loyal, sustainable and profitable customers.

CPSU claims victory in preventing call centre outsourcing jobs

CPSU claims victory over Human Services for call centre jobs

October 21, 2014 Last Updated: December 26, 2019
Justin

The CPSU claims victory over the Dept of Human Services with an agreement to delay the outsourcing of call centre jobs to the private sector.

News & Press Releases

Victorian Government lures Indian contact centre giant to Melbourne

October 20, 2014 Last Updated: January 13, 2019
Justin

A 1000-staff, Indian-headquartered Cisco and Avaya reseller has set up shop in Melbourne with the support of the Victorian government. Servion is a global company that specialises in delivering customer interaction management (CIM) solutions, saying it wants to change customer

Aegis BPO Services to create new call centre jobs

Aegis BPO Services to create 550 new call centre jobs

October 15, 2014 Last Updated: March 11, 2020
Justin

The Victorian Government has announced a deal to support BPO Aegis Services to create 550 new call centre jobs as part of an Asia-Pacific hub to be based in their Melbourne head office.

Union not happy with DHS call centre outsourcing

Union steps up action against DHS for call centre outsourcing

October 8, 2014 Last Updated: March 11, 2020
Justin

The CPSU Union steps up action against DHS for call centre outsourcing plans to Telstra threatening thousands of call centre jobs.

Vodafone NZ denies call centre offshoring plan

October 7, 2014 Last Updated: January 14, 2019
Justin

Vodafone New Zealand says it is not planning major job cuts after internal speculation that the telecommunications giant was looking at a significant management reduction. However, Vodafone external communications manager Michelle Baguley said the company was looking at some cuts.