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October 17, 2026
HomeAuthorsTom Eggemeier

Articles by Tom Eggemeier

About Tom Eggemeier
Tom Eggemeier is the president at Genesy and he is responsible for the company’s customer-facing activities and key cross-functional initiatives.
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5 Tips to humanise your customer experience
How to Improve the CX

5 Tips to humanise your customer experience

November 12, 2014 Last Updated: December 16, 2023
Tom Eggemeier

We share 5 tips to humanise your customer experience that can be adopted by any organisation to deliver improved customer and employee satisfaction.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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