Justin - Contributing Author on CX Central

Call Design and BOS Global Holdings join forces

March 22, 2017 Last Updated: March 11, 2020
Justin

Call Design and Bos Global join forces as Bos Global announced its decision to purchase a 40% stake in the Australian Workforce Optimisation specialists.

Update on BMS Interactive closure

March 21, 2017 Last Updated: November 10, 2019
Justin

CEO Andrew Brydon has provided an update on the recent call centre outsourcer BMS Interactive closure

Newcastle call centre to close

March 20, 2017 Last Updated: July 8, 2019
Justin

NSW Trains announces plans to merge their dedicated Newcastle NSW TrainLink Call Centre with Service NSW resulting in the loss of 71 local call centre jobs.

MELBOURNE BPO BMS INTERACTIVE CLOSES SUDDENLY

Melbourne call centre outsourcer BMS Interactive closes its doors

March 15, 2017 Last Updated: December 16, 2023
Justin

There are reports flooding in that local Australian call centre outsourcer BMS Interactive has closed its doors after 17 years of operations.

CONCENTRIX ANZ RELEASE MARCH 2017 UPDATE

Concentrix ANZ March 2017 Update

March 14, 2017 Last Updated: November 20, 2019
Justin

Peter Monk, CEO of Concentrix Australia and New Zealand has provided an update on their local progress with the Concentrix ANZ March 2017 Update

Quality Connex announce 5 year deal with MyRepublic

Quality Connex Signs Five Year Omni-Channel Contact Centre Contract with MyRepublic

March 1, 2017 Last Updated: December 1, 2019
Justin

Australian based cloud contact centre provider and system integrator, Quality Connex, announces contract win for ISP MyRepublic

New cloud solution for contact centres in Australia

New Cloud Solution for contact centres enters Australian market

February 28, 2017 Last Updated: March 14, 2020
Justin

A new Cloud Solution for contact centres in Australia has arrived with Access4 deploying BroadSoft’s contact centre solution.

The evolution of virtual assistants now using Supervised AI Learning

Virtual Assistant upgraded with supervised AI technology

February 15, 2017 Last Updated: December 16, 2023
Justin

Supervised AI technology is transforming the customer experience delivered via virtual assistants using the power of machine learning.

Qantas sending frequent flyer call centre overseas

Qantas Frequent Flyer call centre is heading overseas

February 6, 2017 Last Updated: March 15, 2020
Justin

In a move sure to upset their customers, the Qantas Frequent Flyer call centre is being sent overseas resulting in local call centre job losses.

Is a new global call centre outsourcer coming to Australia?

Global call centre outsourcer poised to enter Australia

February 2, 2017 Last Updated: March 11, 2020
Justin

The Geelong Advertiser is claiming a global call centre outsourcer is currently in negotiations with the Victorian State Government to open a 500 seat call centre in Geelong, Victoria

Articles by Justin