Justin - Contributing Author on CX Central

Quality Assurance in the Contact Centre Podcast

Quality Assurance Programs in the contact centre

February 11, 2020 Last Updated: November 11, 2020
Justin

In this CX Hustle Podcast host Justin Tippett and global Contact Centre expert Daniel Ord discuss Quality Assurance programs in the contact centre.

ACMA issues fine for telemarketing rules breach

January 23, 2020 Justin

Wyndham Destinations has been forced to pay $159k fine after an ACMA investigation found they had breached telemarketing rules in Australia.

Tenacity CX launch new website

January 7, 2020 Last Updated: July 12, 2020
Justin

Tenacity CX – specialist CX recruitment team is growing! Launching their brand-new website with interactive job board & expanding their Sydney based team.

Australian Call Centre Recruitment in 2020 and beyond

Contact Centre Recruitment in 2020

December 12, 2019 Last Updated: March 16, 2020
Justin

In this episode of the CX Hustle Podcast, we chat to James Witcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.

Call Design Partners With Datagamz

December 10, 2019 Justin

Call Design, an international workforce solutions company, has announced a strategic partnership with gamification company Datagamz.

Tips for new call centre managers

November 13, 2019 Last Updated: March 16, 2020
Justin

Our latest podcast has some great tips for new call centre managers featuring industry gurus Daniel Ord and Justin Tippett.

Call Centre Outsourcing in 2019

October 27, 2019 Last Updated: March 16, 2020
Justin

We explore Call Centre Outsourcing in 2019 and what BPOs will look like in the future with Peter Monk from Concentrix on the CX Hustle Podcast.

CSIA 2019 Australian Service Excellence Award Winners

October 27, 2019 Last Updated: July 16, 2021
Justin

The CSIA 2019 Australian Service Excellence Award Winners have been announced recognising best practice and innovation in customer service in Australia.

What is Customer Experience?

October 18, 2019 Last Updated: March 16, 2020
Justin

If you keep hearing the term ‘Customer Experience’ but you’re not really sure what the hell it means this episode will explain it all.

call centre manager skills CX Hustle podcast

What call centre manager level are you?

September 29, 2019 Last Updated: March 16, 2020
Justin

In their latest podcast, Justin Tippett and Daniel Ord examine the different skill levels of the call centre manager along with the most important skill you need in call centre management today.

Articles by Justin