Articles by Justin

The CX Central Podcast with guest Daniel Ord talking about how to gain your CCXP credential
CX Central Podcast

How to gain your CCXP

November 20, 2020 Justin

We talk to Daniel Ord, a Recognised Training Provider for the CXPA about their CCXP credential and what it takes to achieve it.

2020 Auscontact Association Award Winners for call centres in Australia
CX and Call Centre Awards

2020 Auscontact Association Award Winners

November 14, 2020 Last Updated: July 16, 2021
Justin

Congratulations to the 2020 Auscontact Association Award Winners for the best call centre individuals and organisations in Australia.

The most popular call centre memes for 2018
Have a Laugh :)

Best call centre memes for 2018

August 18, 2020 Last Updated: July 29, 2021
Justin

We crunched all the data from our Call Centre Legends page to reveal the best call centre memes for 2018 that will give you a laugh or two.

Call Centre Outsourcing

Australian BPO market shake up

July 27, 2020 Last Updated: January 3, 2021
Justin

It one of the biggest shake ups in the Australian contact centre industry two BPO heavyweights have announced their intent to merge.

News & Press Releases

Acquire BPO announces new onshore acquisition

July 3, 2020 Last Updated: January 3, 2021
Justin

Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.

free access to livepro to help manage through the COVID19 crisis
News & Press Releases

Free Access to livepro to support COVID 19

March 20, 2020 Last Updated: August 18, 2020
Justin

livepro are offering free access to all clients for non-customer service teams to ease the burden placed on the contact centre during COVID-19 pandemic.