There is a lot of buzz about CX or Customer Experience but does anyone really understand what it means or how it is different from Customer Service?
In the latest CX Hustle Podcast with Justin Tippett and guest Daniel Ord, they tackle the topic of what is Customer Experience to bust some of the common misconceptions and confusion about the breadth of customer experience along with the differentiation between customer experience and customer service.
Justin and Daniel also explain (in a nice easy way!) the 6 core competencies of Customer Experience as defined by the global CCXP framework along with some great examples and stats as to why CX matters for business.
Links referred to in this Podcast
- Daniel will be back in Melbourne in April 2020 to deliver his CX Fundamentals Course. Daniel is the only globally CCPA accredited training providing the course in Australia so don’t miss out! Click here for more information about the course.
- Learn more about the CCXP Framework