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July 6, 2026
HomeAuthorsPaul Petrone

Articles by Paul Petrone

About Paul Petrone

I'm a huge believer that people are the key to any organisation, so my goal soon became figuring out what type of people to bet big on, and which ones not to.


Through my articles, I've reached more than five million people with my own thoughts on the subject, and have garnered priceless wisdom from their collective perspectives.


I'm thrilled now to work for LinkedIn, a company that shares the value I hold most dear: people matter.

Website LinkedIn
3 Golden rules for employee recognition
CX Leadership Tips

3 Golden rules for employee recognition

January 6, 2015 Last Updated: January 4, 2020
Paul Petrone

We reveal the 3 golden rules for employee recognition that will improve employee engagement and reduce turnover in your workforce.

POPULAR ARTICLES

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    Best Practice Tips to Engage Call Centre Staff

    September 19, 2016 Last Updated: June 21, 2021
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How to Boost Employee Engagement

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    How to Manage Remote Employees for Success
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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