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August 16, 2026
HomeAuthorsPaul Petrone

Articles by Paul Petrone

About Paul Petrone

I'm a huge believer that people are the key to any organisation, so my goal soon became figuring out what type of people to bet big on, and which ones not to.


Through my articles, I've reached more than five million people with my own thoughts on the subject, and have garnered priceless wisdom from their collective perspectives.


I'm thrilled now to work for LinkedIn, a company that shares the value I hold most dear: people matter.

Website LinkedIn
3 Golden rules for employee recognition
CX Leadership Tips

3 Golden rules for employee recognition

January 6, 2015 Last Updated: January 4, 2020
Paul Petrone

We reveal the 3 golden rules for employee recognition that will improve employee engagement and reduce turnover in your workforce.

POPULAR ARTICLES

  • Triple Zero Heroes who work in the call centre

    Triple Zero Heroes

    September 18, 2018 Last Updated: September 12, 2021
    Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
  • Top ten call centre KPIs and metrics

    What Call Centre Metrics and KPIs should you use?

    October 4, 2018 Last Updated: September 12, 2021
    Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

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    8 Common Mistakes Made By New Contact Centre Team Leaders
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    How to Make Remote Work Engaging and Fun for Everyone
    January 28, 2021 Last Updated: October 15, 2021
  • 5 Common barriers to team leader success in a call centre
    5 Barriers to a Contact Centre Team Leaders Success
    March 8, 2019 Last Updated: October 7, 2021

How to Boost Employee Engagement

  • the truth about employee engagement in call centres
    The real truth about employee engagement
    January 9, 2017 Last Updated: February 3, 2021
  • Motivational Games you can play in the Contact Centres
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    How to drive CX Values & Culture
    February 27, 2019 Last Updated: July 28, 2020
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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