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September 3, 2026
HomeAuthorsBen Russell

Articles by Ben Russell

About Ben Russell
Ben is Managing Director of Geelong Technology Group, a responsive team of IT specialists who support businesses with all their IT needs including VoIP and work from home software and hardware solutions. Ben believes in providing responsive, dedicated helpdesk staff and in house Technicians for SME’s.
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VoIP technology for Remote Contact Centres
Technology (Core)

The Benefits of VoIP for Your Remote Contact Centre

July 9, 2020 Last Updated: December 16, 2023
Ben Russell

With COVID forcing a change on how contact centres operate we look at the benefits of VoIP for your remote contact centre operations.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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