5 Contact Centre Team Leader Myths Debunked

Contact Centre Team Leader Myths Debunked

Local Team Leader coaching expert Marc Carriere joins host Justin Tippett to debunk some common myths about Call Centre Team Leaders.

Myths covered in this episode:

  1. Really good team members make great Team Leaders
  2. Team Leaders must be subject matter experts
  3. Call Centre Managers have the skillset and time to train their Team Leaders
  4. Team Leaders have the time to develop their teams
  5. Only large companies benefit from developing their teams

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