The Truth About CX
In this episode of the CX Central Podcast Justin Tippett and Daniel Ord talk openly and honestly about Customer Experience including:
- Real-world learnings from conducting a range of CX classes (what people struggle with, what are the wow moments etc)
- A definition of what CX actually is (including a version that Daniel uses a lot in his classes)
- The difference between Customer Service and Customer Experience (so you’ll never be confused again!)
- Why it’s so hard to get traction on CX within organisations along with a hot tip on how to change it.
Listen to the Podcast:
You can play directly in the browser below right now or you can find the Podcast in all your usual places to download and listen to later.
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Watch the Podcast:
As well as listening to the podcast, you can also watch the interview on our new YouTube Channel or just click play below:
Quick links:
- Learn more about the CX Courses offered by Daniel Ord >
- Read some of Daniel’s articles on CX Central >
- Stay across articles, new podcasts, get special offers and more by subscribing to CX Central >
