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September 7, 2026
HomeTagsCFM

Tag: CFM

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Customer Feedback Management

December 10, 2017 Last Updated: December 31, 2019
Justin

Customer Feedback Management (CFM) platforms are essentially software programs designed to capture and enable actioning of the ‘Voice of the Customer” programs.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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