fbpx
  • Linkedin
  • Facebook
  • YouTube
  • Twitter
  • Instagram
CX Central
  • HOME
  • ABOUT
    • ABOUT CX CENTRAL
    • OUR SOLUTIONS
      • CONSULTING SERVICES
      • TRAINING
      • BUSINESS DIRECTORY
      • ADVERTISING
      • SUBMIT AN ARTICLE
      • SUBMIT A PRESS RELEASE
    • GUEST AUTHORS
    • SUBSCRIBE
    • LEGAL
      • PRIVACY COLLECTION NOTICE
      • PRIVACY POLICY
      • WEBSITE TERMS OF USE
  • INDUSTRY SUPPLIERS
    • CALL CENTRE OUTSOURCERS
      • AUSTRALIA
      • NEW ZEALAND
      • PHILIPPINES
      • SOUTH AFRICA
      • EGYPT
      • FIJI
      • GLOBAL SOLUTIONS
    • BACK OFFICE OUTSOURCING
      • AUSTRALIA
      • PHILIPPINES
      • INDIA
    • TECHNOLOGY
      • CONTACT CENTRE TECHNOLOGY
      • CUSTOMER MANAGEMENT
      • REPORTING & ANALYTICS
      • HEADSETS
      • WORKFORCE OPTIMISATION
      • LIVE CHAT SOFTWARE
    • CONSULTANTS
    • HEALTH & WELLBEING
    • INDUSTRY SERVICES
      • DATA/LIST SUPPLIERS
      • HOLD MUSIC AND MESSAGING
      • INDUSTRY ASSOCIATIONS
      • STANDARDS & CERTIFICATIONS
      • TRANSLATION SERVICES
      • UNIONS
    • RECRUITMENT
    • TRAINING
      • FRONTLINE
      • LEADERSHIP
    • VOICE OF CUSTOMER
  • INDUSTRY EVENTS
    • VIEW CALENDAR
    • ADD YOUR EVENT
    • SEARCH BY TYPE
      • TRAINING COURSES
      • CONFERENCES
      • WORKSHOPS
      • NETWORKING
      • SITE TOURS
      • FORUMS
      • SEMINARS
      • SPECIAL INTEREST GROUPS
      • MEETUPS
    • EVENT PARTNERSHIPS
  • LEARN
    • HOW TO
      • IMPROVE ENGAGEMENT
      • IMPROVE THE CX
      • IMPROVE PERFORMANCE
    • EXPERT TIPS
      • CALL CENTRE AGENTS
      • TEAM LEADERS
      • MANAGEMENT
      • EXECUTIVES
      • LEADERSHIP
      • HEALTH & WELLBEING
      • KPIS & METRICS
      • OFFSHORING
      • OUTSOURCING
      • SKILLS AND TRAINING
      • TECHNOLOGY
        • CORE TECHNOLOGY
        • ARTIFICIAL INTELLIGENCE
        • AUTHENTICATION
        • CALL CENTRE ANALYTICS
        • CX TECHNOLOGY
      • WORKFORCE OPTIMISATION
    • INDUSTRY INFO
      • AWARDS
      • CAREERS
      • CONFERENCES
      • COMMUNITY AWARENESS
      • LEARN ABOUT CALL CENTRES
    • GLOSSARY
    • HAVE A LAUGH!
    • LATEST NEWS
      • TECHNOLOGY
      • INDUSTRY NEWS
      • OFFSHORING
      • OUTSOURCING
    • PODCASTS
    • PRESS RELEASES
  • RESOURCES
    • ERLANG C CALCULATOR
    • DOWNLOADS
    • GUIDES
      • OUTSOURCING COST GUIDE
      • CALL CENTRE OUTSOURCING IN AUSTRALIA
      • OFFSHORE CALL CENTRES
    • GLOSSARY
    • PHONETIC ALPHABET
    • QUIZZES
    • TRIVIA GAMES
    • SEARCH ARTICLES BY AUTHOR
  • CONTACT
    • CONTACT US
    • ADVERTISING
    • SUBMIT ARTICLE
    • SUBMIT NEWS
    • SUBMIT PRESS RELEASE
    • UPDATE AUTHOR BIO
    • SUBSCRIBE
  • Subscribe/Join
  • Members Login
January 22, 2021
HomeTagsCFM

Tag: CFM

No Picture

Customer Feedback Management

December 10, 2017 Last Updated: December 31, 2019
CX Central

Customer Feedback Management (CFM) platforms are essentially software programs designed to capture and enable actioning of the ‘Voice of the Customer” programs.

Upcoming Industry Events

Fri 22

Contact Centre Management Fundamentals (Jan 2021)

January 19 @ 1:00 pm - January 22 @ 5:00 pm
Wed 27

Building Successful Relationships at Work (Jan 2021)

January 27 @ 1:00 pm - 2:00 pm
Feb 02

Customer Experience Management Fundamentals (Feb 2021)

February 2 @ 1:00 pm - 5:00 pm
Feb 02

2021 Auscontact Excellence Awards Launch (Feb 2021)

February 2 @ 1:00 pm - 2:30 pm

View More…

LATEST CX CENTRAL PODCAST

  • Knowledge Management software for contact centres
    Knowledge Management Software
    November 23, 2020 Last Updated: November 24, 2020
  • The CX Central Podcast with guest Daniel Ord talking about how to gain your CCXP credential
    How to gain your CCXP
    November 20, 2020

LATEST ARTICLES

  • How to ask sales discovery questions
    How to ask sales discovery questions
    January 21, 2021
  • Alinta Energy call centre moves back to Australia
    Alinta Energy call centre moving back to Australa
    January 14, 2021
  • How AI can improve customer service efficiency
    How AI Can Make Customer Service More Efficient
    January 13, 2021

GOLD SPONSORS

EPOS contact centre headsets
LivePro Knowledge Management

How to improve your CX

  • Customer Service Tips for Millennials
    Customer service tips for millennials
    November 24, 2016 Last Updated: October 13, 2020
  • Why the phone channel is still so popular
    Is the phone channel still the most popular?
    June 8, 2017 Last Updated: March 10, 2020
  • The cost of bad customer service in Australia
    The cost of bad customer service in Australia
    July 12, 2016 Last Updated: January 20, 2020

How to Boost Employee Engagement

  • How and why contact centre agents need to know your ideal customer
    How to identify your ideal customer
    January 4, 2021
  • Tips on how to create a fun call centre
    How to create a fun call centre
    November 10, 2020
  • Building and Sustaining Team Momentum in a contact centre team
    4 Simple Steps for Building and Sustaining Team Momentum
    October 21, 2020

SILVER SPONSORS

Panviva Silver Sponsor on CX Central

TEAM LEADERS TIPS

  • How to ask sales discovery questions
    How to ask sales discovery questions
    January 21, 2021
  • Tips on giving feedback to employees
    How to improve giving feedback to employees
    October 15, 2020
  • Telemarketing Outbound Calling Tips working in a call centre
    4 Quick Outbound Calling Tips Team Leaders Should Coach
    September 1, 2020

Our most recent posts

  • How to ask sales discovery questions January 21, 2021
  • Alinta Energy call centre moving back to Australa January 14, 2021
  • How AI Can Make Customer Service More Efficient January 13, 2021
  • How to identify your ideal customer January 4, 2021
  • Organisational Knowledge Management December 15, 2020

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets
About CX Central

CX Central helps support and provide advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

Search the Industry Business Directory to find suppliers and vendors of call centre technology, consultants, outsourcers & BPO’s and lots more more.

CX Central is part of CX GROUP AUSTRALIA and our other websites include CX Skills, CX Consult and CX Connect.

ABN: 58 817 433 774

FREE RESOURCES

We have hundreds of expert articles and free tools like an Erlang C calculator, a comprehensive CX & call centre glossary, Phonetic Alphabet and a growing library of guides and podcasts to help you learn.

Popular categories include: How to improve employee engagement, tips for contact centre managers, tips for call centre Team Leaders, tips for frontline call centre agents, articles for CX executives,  how to improve the customer experience, how to improve call centre performance, KPIs & Metrics and whole lot more! 

Like to access all our premium content for free?
Subscribe to our monthly newsletter >

Visit our other websites:

CX Directory – Search over 400 industry suppliers of contact centre, BPO’s & outsourcers, consultants, technology providers and lots more.

CX Skills – public and private training solutions for call centres, customer service & customer experience with both in-person and online courses available.

CX Consult – our consulting services specialising in call centres and customer experience

CX Connect – Our free service that takes the hassle out of find quality service providers for technology, outsourcers, BPO’s, consultants and more.

Copyright © 2021 | CX Group Australia | Phone: +61 3 98007 7287