Learn more about 'supervisor'

August 12, 2022

Call Centre Team Leader

December 10, 2017 Last Updated: October 7, 2021
CX Central

A call centre Team Leader is the person directly responsible for managing a team of call centre agents. Learn more about the standard duties, KPIs and more.

Best Ways to Respond to Negative Customer Feedback

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Team Leader Job Description

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Setting KPIs for Call Centre Team Leaders

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Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

The false economy of a customer retention strategy

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 18, 2021

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

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Call Centre Team Leader

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