Learn more about 'supervisor'

September 18, 2021

Team Leader

December 10, 2017 Last Updated: September 12, 2021
CX Central

A call centre Team Leader is the person directly responsible for managing a team of call centre agents. Learn more about the standard duties, KPIs and more.

Using Marketing to enhance your Customer Experience

April 20, 2020
Getting behind the NPS Score

February 12, 2014 Last Updated: July 23, 2021
Customer Experience in Banking 2017

August 11, 2017 Last Updated: March 11, 2020

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: June 21, 2021

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

The false economy of a customer retention strategy

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

Tag: supervisor

Team Leader

Contact Centre Mythbusting Part 2

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