Name: Introduction to CX (April 2021)
Start: 2021-04-27T13:00:00+10:00
End: 2021-04-28T17:00:00+10:00
Location: Virtual/Online

April 11, 2021

Team Leader

December 10, 2017 Last Updated: February 1, 2021
CX Central

A call centre Team Leader is the person directly responsible for managing a team of call centre agents. Learn more about the standard duties, KPIs and more.

Tag: TL

Team Leader

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