NEC Australia launches Cloud Contact Centre

NEC Australia launches Cloud Contact Centre Solution

NEC Australia enters the Cloud Contact Centre market

NEC Australia have announced the launch of their Cloud Contact Centre solutions enabling customers a fully scalable contact centre solution.

NEC Australia, a leading technology solutions and services provider has announced it will transform its enterprise contact centre to an Australian-hosted subscription-based Cloud Contact solution.

This will allow customers to control costs without putting constraints on software and hardware limitations, or installation and maintenance overheads.

Clients can provision a small number of agents and scale the solution when required.

This may include adding additional features like call prioritisation, integration with ERP and CRM systems and multi-channel support options.

NEC’s Cloud Contact Centre is powered by Genesys.

Recommended reading: What is cloud contact centre?

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