Articles with 'artificial intelligence'

The evolution of virtual assistants now using Supervised AI Learning

Virtual Assistant upgraded with supervised AI technology

February 15, 2017 Last Updated: December 16, 2023
Justin

Supervised AI technology is transforming the customer experience delivered via virtual assistants using the power of machine learning.

3 Key Benefits of Chatbots in CX

February 13, 2017 Last Updated: July 16, 2020
Kwame Aforo-Addo

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

The hidden opportunities with messaging apps

February 2, 2017 Last Updated: December 27, 2019
Kwame Aforo-Addo

Messaging apps / chatbots are on the rise for customer service so we explore some of the hidden opportunities with messaging apps to improve your CX

Messaging Apps Users are on the rise in Australia

Messaging apps users in Australia is on the rise – new research

December 13, 2016 Last Updated: November 15, 2019
Kwame Aforo-Addo

The number of messaging app users in Australia is continuing to climb posing new challenges for customer service and call centre teams.

The rise and rise of messaging apps

December 8, 2016 Last Updated: August 29, 2021
Kwame Aforo-Addo

How the rise of messaging apps popularity is forcing businesses to rethink their entire CX strategy with traditional channel volumes on the decline.

4 Questions to ask before launching live chat

4 common questions when launching live chat

October 3, 2016 Last Updated: December 16, 2023
Carolyn Blunt

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.

Live chat training tips for your call centre

July 25, 2016 Last Updated: November 30, 2019
Justin

If you offer live chat from your call centre, these 13 live chat training tips will ensure your team operate efficiently and deliver great customer service.

How Facebook Messenger is impacted call centres

How Facebook Messenger and chatbots are changing customer service

April 15, 2016 Last Updated: November 17, 2019
Justin Tippett

We explore how Facebook Messenger and chatbots are impacting call centres with more automation reducing the needs for a live call centre agent. With Facebook now launching their Chatbot service expect this to escalate rapidly.

The top five Customer Experience trends for 2016

January 29, 2016 Last Updated: January 20, 2020
Justin

Interactive Intelligence release their customer experience trends for 2016 and explore the tech that’s going to revolutionise customer engagement.

What is Cyborg Telemarketing?

January 13, 2015 Last Updated: October 20, 2019
Justin

The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.

artificial intelligence