The continued rise of messaging apps
Technology (Advanced)

The rise and rise of messaging apps

How the rise of messaging apps popularity is forcing businesses to rethink their entire CX strategy with traditional channel volumes on the decline.

4 Questions to ask before launching live chat
Call Centre Management Tips

4 common questions when launching live chat

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.

What is cyborg telemarketing
Technology (Advanced)

What is Cyborg Telemarketing?

The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.