Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

News & Press Releases

Victorian Government lures Indian contact centre giant to Melbourne

October 20, 2014 Last Updated: January 13, 2019
Justin

A 1000-staff, Indian-headquartered Cisco and Avaya reseller has set up shop in Melbourne with the support of the Victorian government. Servion is a global company that specialises in delivering customer interaction management (CIM) solutions, saying it wants to change customer

Aegis BPO Services to create new call centre jobs

Aegis BPO Services to create 550 new call centre jobs

October 15, 2014 Last Updated: March 11, 2020
Justin

The Victorian Government has announced a deal to support BPO Aegis Services to create 550 new call centre jobs as part of an Asia-Pacific hub to be based in their Melbourne head office.

Union not happy with DHS call centre outsourcing

Union steps up action against DHS for call centre outsourcing

October 8, 2014 Last Updated: March 11, 2020
Justin

The CPSU Union steps up action against DHS for call centre outsourcing plans to Telstra threatening thousands of call centre jobs.

Vodafone NZ denies call centre offshoring plan

October 7, 2014 Last Updated: January 14, 2019
Justin

Vodafone New Zealand says it is not planning major job cuts after internal speculation that the telecommunications giant was looking at a significant management reduction. However, Vodafone external communications manager Michelle Baguley said the company was looking at some cuts.

The mental health cost of call centre work

October 1, 2014 Last Updated: June 20, 2021
Justin

The United Services Union claims the mental health cost of call centre work is negatively impacting Australian call centre workers.

Qantas sending more call centre jobs to NZ

September 23, 2014 Last Updated: January 14, 2019
Justin

The ASU is angry about Qantas sending more call centre jobs to NZ after the airline revealed it intends to boost the size of its call centre in Auckland by another 50 jobs. The airline has informed the Australian Services Union,

Do Not Call Register call centre contract awarded to Salmat

September 22, 2014 Last Updated: November 21, 2019
Justin

Do Not Call Register call centre contract goes to Salmat The Australia Communications and Media Authority (ACMA) have announced that Salmat Digital have won the Do Not Call Register call centre contract. The Do Not Call Register has become an

Indonesia’s Telkom acquires Contact Centres Australia

September 22, 2014 Last Updated: January 14, 2019
Justin

News just in: Indonesia’s Telkom acquires Contact Centres Australia. TELEKOMUNIKASI Indonesia (Telkom), Indonesia’s largest telcommunications company, will acquire Contact Centres Australia, a call centre operator, through its subsidiary Telekomunikasi Indonesia International (Telin), as part of its overseas expansion efforts. Telkom