Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

ATO announces call centre outsourcing contracts worth $285M

September 15, 2017 Last Updated: February 1, 2021
Justin

The Australian Tax Office (ATO) has awarded four call centre outsourcing contracts worth over $285M to handle call centre, accounting, payroll and human resources functions over the next four years.

Contact Centre Future Leaders Mentoring Program

September 4, 2017 Last Updated: November 30, 2019
Justin

A new Contact Centre Future Leaders Mentoring Program is being launched in Melbourne helping those looking to forge a career in contact centres.

NICE CXone InContact Cloud Solution launches in Australia

NICE CXone cloud contact centre platform launches in Australia

August 28, 2017 Last Updated: November 21, 2019
Justin

NICE launches new contact centre platform in Australia with the introduction of CXone – a fully-integrated and open cloud contact centre platform.

Concentrix mid year review 2017

August 15, 2017 Last Updated: November 18, 2019
Justin

Concentrix’s Country General Manager (Australia & New Zealand) Peter Monk has released his mid-year review including Concentrix’s recent acquisition of Tigerspike.

Customer Experience in Banking 2017

August 11, 2017 Last Updated: March 11, 2020
Justin

The Avaya commissioned Customer Experience in Banking 2017 report shows the rising importance of omnichannel solutions for customers.

How to STOP telemarketing calls to your home and mobile in Australia

How to stop telemarketing calls in Australia

August 3, 2017 Last Updated: October 1, 2020
Justin Tippett

Like most Australians, I get annoyed by telemarketing calls. But what can be done in Australia to stop telemarketing calls and what are the rules? We reveal the truth from inside the call centre industry.

More Australian call centre agents working from home than ever before

July 30, 2017 Last Updated: December 16, 2023
James Witcombe

A new survey released by SMAART recruitment has revealed more Australian call centre agents are working from home than ever before as contact centre technology improves to the point its a replica of working in a traditional call centre with all the comforts of home and no commuting time.