Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News 

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

Australian call centres longest wait times
Community Education

Australian call centres longest wait times 

April 16, 2017 Last Updated: December 16, 2023
Justin Tippett

In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.

Update on BMS closure
News & Press Releases

Update on BMS Interactive closure

March 21, 2017 Last Updated: November 10, 2019
Justin

CEO Andrew Brydon has provided an update on the recent call centre outsourcer BMS Interactive closure

NSW trainlink call centre set to close
Community Education

Newcastle call centre to close

March 20, 2017 Last Updated: July 8, 2019
Justin

NSW Trains announces plans to merge their dedicated Newcastle NSW TrainLink Call Centre with Service NSW resulting in the loss of 71 local call centre jobs.

News & Press Releases

Where is Salmat?

March 14, 2017 Last Updated: August 30, 2020
Justin Tippett

There appears to be a general consensus that one of the original contact centre outsourcers in Australia has been a bit MIA so we asked, Where is Salmat?

Centrelink call centre
Call Centre KPIs & Metrics

The Centrelink call centre

March 8, 2017 Last Updated: December 16, 2023
Justin Tippett

The Centrelink call centre certainly has its fair share of critics with horrendous wait times (if you can get through) but are things about to change in 2020?