Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News 

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

Customer Service Chatbots on the increase in Australia
News & Press Releases

Chatbots on the increase in Australia

March 10, 2018 Last Updated: January 22, 2020
Justin Tippett

Research conducted a couple of years ago suggested that Chatbots are on the increase in Australia but the latest data perhaps suggests a different story.

Call Journey and Genesys partnership
News & Press Releases

Call Journey and Genesys partnership

March 8, 2018 Last Updated: March 11, 2020
Justin

Australian grown Call Journey have announced a partnership with Genesys that will enable customers of Genesys to harness powerful insights from voice data.

Australian businesses falling behind in AI adoption
News & Press Releases

Australian businesses falling behind in AI adoption

February 22, 2018 Last Updated: February 27, 2020
Justin

A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.

Melbourne based BPO SIQ opens New Zealand call centre
News & Press Releases

SIQ opens New Zealand call centre

February 21, 2018 Last Updated: March 14, 2020
Justin

Melbourne based call centre outsourcer SIQ opens New Zealand call centre in Auckland offering a new BPO solution for Australian and NZ customers.

FMG release 2017 B2B Sales Report
News & Press Releases

2017 FMG B2B Sales Report

February 7, 2018 Last Updated: November 20, 2019
Justin

Forrest Marketing Group (FMG) have released their 2017 B2B Sales report which provides insight from over 200 sales leaders in Australia on the trends, challenges and opportunities in B2B sales.

Melbourne secures new BPO with 80 new jobs
News & Press Releases

Melbourne secures new BPO

November 22, 2017 Last Updated: December 16, 2023
Justin

Melbourne has secured a new global Sales & Marketing BPO with support from the Victorian Government with plans for an initial 80 new jobs.