Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News 

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

Offshore Call Centres

Is Telstra killing off more Australian call centre jobs?

October 20, 2016 Last Updated: January 14, 2019
Justin

Updated 17:25, 20 October 2016 With a number of Outsourcers already heavily impacted by Telstra over the past few years (some terminally) there is news today that Telstra has recently cancelled its contract with Outsourcer Serco effective from 2017 to

The Medibank Customer Service overhaul 2019
Community Education

Medibank customer service overhaul

August 22, 2016 Last Updated: April 6, 2021
Justin

In welcome news for their long-suffering customers, the CEO has announced a Medibank customer service overhaul after years of poor service takes its toll.

Civilian Call Takers are risking lives over trained professionals in the call centre
News & Press Releases

Civilian Call Takers

August 18, 2016 Last Updated: March 20, 2020
Justin

There is a looming dispute over ACT Emergency Services call centre with the ACT union claiming civilian call takers are risking lives with plans to replace firefighters with trained call centre professionals to handle emergency calls.

IP Australia introduces virtual assistant
News & Press Releases

IP Australia introduces virtual assistant

August 9, 2016 Last Updated: March 11, 2020
Justin

IP Australia introduces virtual assistant ‘Alex’ supplied by Nuance to provide an intelligent, 24-hour self-service customer experience.

Is Genesys about to acquire Avaya?
News & Press Releases

Is Genesys about to acquire Avaya?

August 8, 2016 Last Updated: March 11, 2020
Justin

It what would be a big shakeup for the global contact centre software market, there are reports of Genesys about to acquire Avaya.