Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

Australian BPO Contact Centres Australia in the spotlight

BPO Contact Centres Australia caught in crossfire

November 30, 2016 Last Updated: November 20, 2019
Justin

BPO Contact Centres Australia received 58c in every fundraiser dollar raised by NSW Rural Fire Service Fundraising efforts by the NSW Rural Fire Service Association, a registered charity set up to support volunteer Firey’s in the NSW Rural Fire Service,

Another Australian call centre closes

November 25, 2016 Last Updated: August 30, 2020
Justin

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.

13SICK open 140 seat call centre on the Gold Coast

November 23, 2016 Last Updated: January 14, 2020
Justin

It may have come at the expense of call centre jobs in South Australia, but the Gold Coast officially unveiled a new 140 seat call centre on the Gold Coast for the 13SICK service.

More Australian call centre jobs heading offshore

November 22, 2016 Last Updated: November 30, 2019
Justin Tippett

More Australian call centre jobs heading offshore with IAG brands such as NRMA, RACV, SGIO and CGU announcing their intent to move call centres overseas to deliver more profit for their shareholders at the expense of local jobs and a lower quality customer experience.

Contact centres failing in social media delivery

November 6, 2016 Last Updated: November 20, 2019
Justin

A new study by Sydney based On Message has revealed that contact centres are failing in Social Media Delivery in a new study using Microsoft Messenger.

Big changes to 2017 Auscontact Awards program

November 3, 2016 Last Updated: November 17, 2019
Justin

In somewhat of a shock move, the Auscontact Association has announced big changes to 2017 Auscontact Awards program that spells bad news for call centres looking for some centre-wide recognition.

Australian TSA Group opens new Philippines call centre

Australian BPO TSA Group opens new Philippines call centre

October 26, 2016 Last Updated: November 20, 2019
Justin

The TSA Group has opened a new Philippines call centre taking their total capacity to 1,500 seats providing Australian businesses with offshore call centre services.

Acquire BPO CEO makes BRW Young Rich List

October 25, 2016 Last Updated: January 14, 2019
Justin

The CEO and co-owner of Acquire BPO, a majority Philippines based outsourcer servicing mostly Australian businesses is expected to be named on the 2016 BRW Young Rich list to be published this Friday in the Australian Financial Review Magazine. Scott

Average wait times blow out on Child Abuse Hotline in South Australia

Average wait times blow out for child abuse hotline

October 25, 2016 Last Updated: November 25, 2019
Justin

Shocking news in South Australia as average wait times blow out for child abuse hotline to over 60 minutes and the Minister’s excuse is, well, pathetic.