Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

Qantas officially open new call centre in Tasmania

July 18, 2016 Last Updated: November 20, 2019
Justin

Good news for local call centre jobs as Qantas officially open a new call centre in Tasmania that will provide customer service to the premium Qantas customers.

NAB appoints independent customer advocate. Sort of.

July 18, 2016 Last Updated: November 18, 2019
Justin Tippett

The National Australia Bank has appointed an independent customer advocate to support its retail and small business customers. But at what cost?

More Telstra call centre jobs axed

July 9, 2016 Last Updated: October 13, 2020
Justin Tippett

Telstra has confirmed plans that they are axing 326 call centre jobs from their Perth and Melbourne centres and shifting them to the Philippines.

Triple Zero call taker abuse

May 25, 2016 Last Updated: June 20, 2021
Justin

Pretty sad when the NSW Ambulance Service has to commence a campaign to stop the Triple Zero (000) call takers from being abused.

New Optus call centre based in Adelaide for small businesses

May 16, 2016 Last Updated: November 25, 2019
Justin

Optus announce a dedicated Adelaide based call centre as part of their new SMB strategy providing more support to small businesses.

New Terrorist Hotline

May 5, 2016 Last Updated: December 25, 2019
Justin

Australian Government to launch new Terrorist Hotline Whilst the $1B promised to fix the Centrelink call centres didn’t materialise, author David Wroe from the Sydney Morning Herald has reported that $4 million dollars has been allocated in the 2016 Federal

Why do Australian call centre jobs go overseas?

April 29, 2016 Last Updated: August 18, 2020
Justin

With the huge growth in overseas contact centres we explore why thousands of Australian call centre jobs go offshore at the expense of local jobs and an increase in customer frustration.

iSelect unveils With New Customer Contact Centre

April 21, 2016 Last Updated: November 17, 2019
Justin

Inside iSelect’s new contact centre Some good news for the local Melbourne contact centre industry with the market leader in online comparison services, iSelect Ltd, announcing the opening this week of its second Melbourne customer contact centre at 246 East

Australian Government launch new ILLEGAL CITIZENS HOTLINE 2019

Call centre hotline to report illegal citizens

April 20, 2016 Last Updated: June 18, 2021
Justin

There is a new call centre hotline to report illegal citizens that has opened and it’s playing an active role in keeping Australian borders safe.

Call centre process failure contributes to horses deaths

April 19, 2016 Last Updated: November 17, 2019
Justin

How a call centre contributed to the death of horses The importance of systems and communication between call centres and the rest of the business has been sadly demonstrated in a shocking case of horse cruelty in Melbourne last week.