Australian Contact Centre Industry news

Local Australian Contact Centre and CX Industry News 

CX Central is a resource for CX and Contact Centre professionals in Australia and in this category we’ve collated all our articles related to local Australian news.

You can search through hundreds of articles to discover the latest Australian news in both the local contact centre industry along with the Customer Experience (CX) industry with our Australian news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia, Northern Territory and Tasmania.

OPTUS call centre cuts jobs
News & Press Releases

Optus call centre cuts 200 jobs in Adelaide

April 13, 2016 Last Updated: March 14, 2020
Justin

In a further blow to the Australian call centre industry, the Optus call centre in Adelaide has announced plans to remove 200 jobs and move them to an offshore call centre.

FMG expanding into the UK
News & Press Releases

FMG expanding into the UK

March 2, 2016 Last Updated: November 10, 2019
Justin

UK and Australian expansion on the agenda for FMG  Forrest Marketing Group (FMG) is bucking the trend of call centres closing down in Australia by not only expanding their business into Europe, but also making plans to grow their team