February 4, 2015Last Updated: October 21, 2020 Don Peppers
Is it game over for the corporate call centre? The demise of the corporate call centre may arrive soon than you think. As technology advances and speed and ease of access become increasingly important to our customers, which elements of
January 13, 2015Last Updated: October 20, 2019 Justin
The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.