CX Executive Tips

The demise of the corporate call centre

Is it game over for the corporate call centre? The demise of the corporate call centre may arrive soon than you think. As technology advances and speed and ease of access become increasingly important to our customers, which elements of

What is cyborg telemarketing
Technology (Advanced)

What is Cyborg Telemarketing?

The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.