CX Executive Tips

4 Call Centre Myths debunked

Call centre myths plague the broader business community so we hit back with some hard facts on why a call centres are a critical part of any business.

The cost of bad customer service in Australia
How to Improve the CX

The cost of bad customer service in Australia

What is bad customer service costing your organisation? According to the latest research Australian businesses lose over 122 Billion dollars by not providing a great customer experience. Thankfully there is one simple solution to help improve your customer service that is free to implement and costs nothing to purchase.

New software matching customers to call centre agents
How to Improve the CX

Matching customers to call centre agents

New software is matching customer profiles to agent personalities to increase the CX and sales conversions. Creepy? Maybe. Effective? Absolutely.