Articles with 'Delacon'

August 14, 2026

March 15, 2018 Last Updated: December 16, 2023
Justin

Australian owned and operated global provider of call analytics software, Delacon launches a speech analytics platform for contact centres.

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.