Articles with 'Delacon' - CX Central

December 3, 2021

Delacon speech analytics platform for contact centres

Delacon launches speech analytics platform

March 15, 2018 Last Updated: March 11, 2020
CX Central

Australian owned and operated global provider of call analytics software, Delacon launches a speech analytics platform for contact centres.

How Waterbom deliver a great customer experience

July 17, 2017 Last Updated: March 10, 2020
How to create a customer-obsessed organisation

April 20, 2017 Last Updated: August 29, 2021
4 Key Customer Frustrations with Omnichannel CX

May 29, 2017 Last Updated: September 12, 2021

Team Leader Job Description

November 2, 2021
Setting KPIs for Call Centre Team Leaders

October 7, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

The future of CX and six facts you must know

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

19 great tips to improve complaints handling in 2019

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

how to engage call centre staff - best practice tips!

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

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