Articles with 'Delacon'

May 31, 2026

March 15, 2018 Last Updated: December 16, 2023
Justin

Australian owned and operated global provider of call analytics software, Delacon launches a speech analytics platform for contact centres.

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

4 Innovative ideas to recognise employees

August 25, 2015 Last Updated: January 5, 2020
5 Tips to inspire your customer service team

July 19, 2016 Last Updated: December 16, 2023
How to motivate employees at work

February 12, 2015 Last Updated: November 25, 2019