Articles with 'Delacon'

October 14, 2026

March 15, 2018 Last Updated: December 16, 2023
Justin

Australian owned and operated global provider of call analytics software, Delacon launches a speech analytics platform for contact centres.

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Team Leader Job Description

November 2, 2021
4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020
Setting KPIs for Call Centre Team Leaders

October 7, 2021 Last Updated: May 25, 2025