live chat

Key locations to install a chatbot
Technology (Advanced)

Where you should install a chatbot

February 28, 2017 Last Updated: September 29, 2019
Kwame Aforo-Addo

Chatbots have the potential to improve your CX and save you money so this article reveals the 3 key locations you should install a chatbot.

Benefits of Chatbots in CX
Technology (Advanced)

3 Key Benefits of Chatbots in CX

February 13, 2017 Last Updated: July 16, 2020
Kwame Aforo-Addo

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

4 Questions to ask before launching live chat
Call Centre Management Tips

4 common questions when launching live chat

October 3, 2016 Last Updated: December 16, 2023
Carolyn Blunt

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.

Live Chat Training Tips for your call centre
Skills & Training

Live chat training tips for your call centre

July 25, 2016 Last Updated: November 30, 2019
Justin

If you offer live chat from your call centre, these 13 live chat training tips will ensure your team operate efficiently and deliver great customer service.

How to increase live chat productivity in your contact centre 2019
How to Improve Performance

How to increase Live Chat Productivity

July 13, 2016 Last Updated: November 30, 2019
Justin

8 tips on how to increase Live Chat productivity in your contact centre and enhance the customer experience in the process.