
Articles by Belinda Roets

CX Leadership Tips

Technology (Advanced)
How to integrate a CRM system into your call centre
Discover the options on how to integrate Salesforce CRM into your call centre and start reaping the benefits of an improved customer experience.

Employee Engagement

Technology (Advanced)
(WVS) Web Voice Synchronisation for Contact Centres
Web Voice Synchronisation (or WVS) provides call centre and marketing departments huge power to personalise the customer experience and track campaigns providing powerful data to analyse the success of marketing campaigns and improve conversion rates.

How to Improve Performance

Call Centre Management Tips
4 Tips for effectively implementing live chat into a contact centre
We’ve got 4 tips for successfully implementing live chat to your call centre to improve your CX, increase sales and improve productivity.