Articles by Belinda Roets

Belinda Roets
About Belinda Roets

Belinda is passionate about call centre efficiency, having been in the contact centre space for over 15 years.


She is the co-founder of Quality Connex, where she runs operations and oversees shared services and consulting. In past lives, she has run consulting for NSC, managed an AsiaPac Service Desk operation and been a trainer.

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Call centre technology to improve productivity
Improve Performance

Using call centre technology to improve productivity

August 1, 2017 Last Updated: January 18, 2019
Belinda Roets 0

If your call centre is still doing things manually we’ve got 3 tips on using call centre technology to improve productivity. Whether its to more efficiently handle inbound calls or increase your capacity with outbound calls these three tips are sure to help.