Articles with 'millennials'

April 23, 2026

3 Top tips to develop millennials into leaders

May 31, 2017 Last Updated: December 1, 2019
Linda Simonsen

They are the next leaders of your business – here are three tips that will help you develop millennials into leaders and prepare for the immediate future.

Customer service tips for millennials

November 24, 2016 Last Updated: October 13, 2020
Ben Noble

These customer service tips for millennials will help you improve the Customer Experience for what is now the most dominant spenders on the planet.

Matching customers to call centre agents

February 11, 2016 Last Updated: February 27, 2020
Justin

New software is matching customer profiles to agent personalities to increase the CX and sales conversions. Creepy? Maybe. Effective? Absolutely.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

10 reasons why Managers should be friends with their staff

April 27, 2017 Last Updated: July 15, 2020
How to sound like a call centre leader

February 5, 2018 Last Updated: July 15, 2020
Quick 5 step guide to how to provide feedback to employees

February 22, 2018 Last Updated: July 22, 2021