If you are using, or thinking of implementing NPS (Net Promoter Scores) we share 9 recommendations for implementing NPS Into your business to measure (and improve) the customer experience.
Have you been wondering how to measure a call centre agents performance? We reveal the top 12 KPIs and why quality should be your main priority.
The NPS score is a lot more than just a number and this article will provide you with some tips and sample questions to gain more insight into your CX.